Reception Clerk

BEHAR TURİZM İNŞAAT EMLAK VE TİCARET ANONİM ŞİRKETİ

TUI Blue Maviss is a brand-new, 505-room premium resort located on the stunning Mediterranean coast of Antalya, Turkey. As part of the globally recognized TUI Blue brand, we are committed to delivering exceptional holiday experiences through outstanding service, innovative guest engagement, and a passion for hospitality excellence. We are building our founding team and seeking talented professionals who want to be part of an exciting pre-opening journey.

The Reception Clerk will be the first point of contact for guests at TUI Blue Maviss, delivering warm, efficient, and professional front desk service. This role is ideal for a hospitality professional who takes pride in creating outstanding first impressions and ensuring every guest interaction reflects the TUI Blue standard of excellence.

•        Perform efficient and welcoming guest check-in and check-out procedures in accordance with TUI Blue brand standards

•        Process reservations, amendments, and cancellations accurately using Elektraweb PMS

•        Provide professional multilingual guest communication at the front desk, via telephone, and through digital channels

•        Handle guest inquiries, requests, and complaints courteously, escalating to the Shift Leader or management when necessary

•        Process guest payments, manage cash float, and perform accurate cashiering and end-of-shift reconciliation

•        Maintain up-to-date guest profiles and preferences in the PMS to support personalized service delivery

•        Coordinate with Housekeeping, Belldesk, and Concierge to ensure smooth guest arrivals and departures

•        Manage room assignments and allocation in coordination with the Reservations team, optimizing occupancy and guest satisfaction

•        Prepare daily reports including arrivals, departures, VIP lists, and occupancy summaries

•        Support upselling initiatives for room upgrades, packages, and hotel services

•        Ensure the reception area is clean, organized, and welcoming at all times

•        Follow all safety, security, and emergency procedures as outlined in hotel protocols

•        Degree or diploma in Tourism, Hospitality Management, or a related field

•        Minimum 1–2 years of front desk experience at a 4-star or 5-star hotel or resort

•        Fluency in English is mandatory; proficiency in German and/or Russian is highly preferred

•        Working knowledge of PMS systems (Elektraweb experience is a strong advantage)

•        Excellent communication and interpersonal skills with a guest-oriented mindset

•        Professional appearance and demeanor with strong attention to detail

•        Ability to work under pressure in a fast-paced, high-volume resort environment

•        Computer literacy and familiarity with standard office applications

•        Flexible to work rotating shifts including nights, weekends, and public holidays

•        Knowledge of the Antalya tourism market and Mediterranean hospitality culture is a plus

•        The opportunity to be part of a founding team at a brand-new TUI Blue property

•        Competitive salary and benefits package

•        Staff accommodation and meals provided

•        Career development opportunities within the TUI Group global network

•        A dynamic, multicultural working environment on the Mediterranean coast

Access to TUI employee travel benefits and discounts

Interested candidates are invited to submit their CV and a cover letter in English detailing their relevant experience and motivation. Please apply through Kariyer.net or send your application directly to hrm@tuibluemaviss.com