Guest Experience Agent

D Maris Bay

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands infood & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

 We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we  are  open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

DHotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay ; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay

We are looking for Guest Experience Agent D Maris Bay,

• Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees.
•  Relevant degree from an accredited university in Business, Hospitality or related major,
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
• Provides a genuine and constant level of exceptional services and understands LQA and FORBES.
• Work effectively in a variety of situations with different individuals and groups to provide best quality service.
• Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
• Always answers with yes, always smiles even under difficult, long and busy periods.
• Fluent in English, clear and polite conversation skill in Turkish.Additional languages are an advantage.
• Sufficient experience in Rooms Division different departments.
• Advance computer skills necessary including Opera systems, MS Office ( proficiency degree )
•  Must be able to verbally respond over the telephone, in a clear-speaking voice.
• Multi-tasking skills.
• High level of professionalism and integrity while maintaining the confidentiality of the hotel
• A positive attitude and a can-do approach to any task
• Dynamic adaptability and flexibility to the needs of hospitality industrywork Schedule
•  Previous Hotel operations experience, university degree or equivalent experiences are preferred,
• Minimum of 2 years experience in Luxury Hospitality Industry or Hotel operations.
• Relay guest complaints to Guest Xperience Supervisor / Asst. Manager / Manager without any delay.
• Must able to work with different nationalities.
• Superior product knowledge.
• Strong negotiation and influencing skills

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Ideally have previous hotel experiences within Rooms Division
• Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
• Computer literate and prior experiences with hotel systems; such as Opera, Triton, Micros software and Microsoft Office programs, are required.
• Guest driven, pro-active and approachable character possess the ability to,
• Take own initiatives within limitations, maintaining the  hotel’s standards, policies and procedures
• Successfully communicate and work close together with other departments of the hotel
• Maintain a positive attitude at all times
• Focus and understand guests' needs while remaining calm and courteous, providing suitable responses
• Take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions
• Provide a personalized service with guests during a longer period of time
• Work well under pressure of multiple requests and/or departures within any given period of time
• Maintain discretion and confidentiality of all guests and internal company information at all  times
• Must be able to work a flexible schedule; including weekends, late evenings, early mornings and nights.
• Comfortable with working indoors and outdoors

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well-being–focused employee support line