Guest Relations Agent

D Otel Göcek Turizm Yatırımları Ve İşl.Tic.A.Ş

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands in food & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we are open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

*The position will be located in Göcek.

• Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees,
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self-motivated,
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality,
• Fluent in English, clear and polite conversation skill in Turkish. Additional languages are an advantage,
• Advance computer skills necessary including Opera systems, MS Office,
• Previous Hotel operations experience, university degree or equivalent experiences are preferred,

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

•          Take own initiatives within limitations, maintaining the  hotel’s standards, policies and procedures,
•          Successfully communicate and work close together with other departments of the hotel
•          Always maintain a positive attitude,
•          Focus and understand guests' needs while remaining calm and courteous, providing suitable responses,
•          Take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions,
•          Work well under pressure of multiple requests and/or departures within any given period,
•          Always maintain discretion and confidentiality of all guests and internal company information,
•          Must be able to work a flexible schedule,

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts.
• Benefit from our well-being–focused employee support line.