Customer Services Representative

DELTA RESEARCH TURKEY İLETİŞİM HİZMETLERİ LTD.ŞTİ.

QUALIFICATIONS AND JOB DESCRIPTION

About Us

Delta Research Spain SLU was founded in the capital of Mallorca in the summer of 2014. A creative idea has turned into a dynamic team. Since then we have developed into one of the leading B2B and B2C service providers in Europe and support companies in their growth in the energy sector and beyond. Delta Research consists of a dedicated multinational team with extensive experience in data processing, telemarketing and business support, with a particular focus on CRM.

Job Brief

We’re looking for a Customer Service Representative with strong interpersonal skills and the energy to work in a fast-paced, friendly environment. Our Customer Service Representatives provide support to existing and prospective customers in the United Kingdom.

Call Center Representative Job Responsibilities

•   Maintaining a positive, empathetic and professional attitude toward customers at all times

•   Responding promptly to customer inquiries

•   Communicating with customers via phone, email and other internal systems

•   Acknowledging and resolving customer issues

•   Communicating and coordinating with colleagues as necessary

•   Providing feedback on the efficiency of the customer service process

•   Ensure customer satisfaction and provide professional customer support

Requirements

•   Excellent verbal and written communication skills in English

•   Comfortable using computer

•   Customer focus and adaptability to different personality types

•   Strong phone and verbal communication skills along with active listening

•   Ability to multi-task, set priorities and manage time effectively

We offer

•   A highly professional and motivated team, with a non-hierarchical corporate culture

•   A workplace in which your ideas are always welcomed

•   A broad spectrum of training and further education

•   A fixed salary and contract

•   Lots of out-of-work activities and a special team spirit

•   Private supplementary insurance after 6 months

•   Internal promotion opportunities