Junior Technical Account Management Specialist

DÖHLER GIDA

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us. We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Döhler Türkiye is looking for a "Junior Technical Account Management  Specialist" to be employed in our Istanbul Maltepe & Ankara Office with the following qualifications;

Your Role

• Supporting customer technical service, field applications, production support and project follow-up processes in the Beverage and Food business units, with the opportunity to develop into a Technical Account Manager in the long term,

• Supporting experienced Technical Account Managers during customer visits, technical meetings, trial productions and first production runs,

• Providing technical support for customers in collaboration with Technical Account Managers and relevant internal departments,

• Supporting the follow-up of recipes, syrup recipes, processes, production conditions, quality and stability-related topics,

• Participating in field applications, trial productions and initial production support activities at customer sites,

• Observing production processes, identifying technical issues and supporting problem-solving activities,

• Preparing and maintaining technical documentation, training presentations, production reports and customer visit reports,

• Supporting customer complaint follow-up processes and ensuring effective communication with the relevant teams,

• Coordinating with Sales, Application, Quality, Production and Global Technical Account Management teams,

• Following up on customer projects and assigned technical activities,

• Taking increasing responsibility for selected customers and projects in line with professional development goals.

Your Profile

• Bachelor's Degree, preferably in Food Engineering or a closely related field,

• 0–3 years of experience or a recent graduate,

• Good command of English, both written and spoken,

• Strong interest in the food, beverage, food ingredients, production, quality or R&D industries,

• Willingness to learn about the relationship between products, recipes, processes and production conditions,

• Strong analytical thinking and problem-solving skills,

• Good observation skills and the ability to ask the right questions in customer production environments,

• Strong communication and presentation skills, with the ability to represent the company effectively in customer interactions,

• Good team player with strong coordination and collaboration skills,

• Good knowledge of MS Office applications, particularly Excel and PowerPoint,

• No obstacle to domestic travel and customer visits,

• Class B driving license and active driving experience,

• Residing in or willing to relocate to Istanbul or Ankara,

• A long-term career interest in Technical Account Management, customer technical support and field applications,

• High sense of responsibility, willingness to take ownership and strong potential for professional development.