General Manager

Doubletree by Hilton Ümraniye

General Manager

DoubleTree by Hilton Istanbul Ümraniye Canpark

At DoubleTree by Hilton Istanbul Ümraniye, we are committed to achieving excellence in guest satisfaction while upholding the high operational standards of the Hilton brand. To further strengthen our service culture and support sustainable growth, we are seeking an experienced and visionary General Manager to join our leadership team.

The ideal candidate will have a deep understanding of Hilton’s brand culture, strong operational leadership and strategic management skills, and the ability to oversee all hotel operations effectively.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Administration, Industrial Engineering, or a related field

• Minimum 5 years of senior management experience in the hospitality industry

• Experience within Hilton properties and strong knowledge of Hilton brand standards (highly preferred)

• Advanced English proficiency (written and verbal)

• Proven strategic and operational leadership skills, with experience in team development, coaching, and performance management

• Expertise in guest satisfaction, operational excellence, and service quality improvement

• Strong analytical skills in reporting, budgeting, forecasting, and process optimization

• Ability to work flexible hours and thrive in a fast-paced, high-responsibility environment

• Proficiency in Hilton OnQ PMS and other Hilton operational systems

• Experience with Hilton Quality Assurance (QA) audits, brand compliance, audit preparation, and continuous improvement initiatives

• Strategic and proactive approach to operational challenges

Job Description

• Fully manage and coordinate all hotel operations

• Ensure full compliance with Hilton brand standards and continuously improve service quality

• Oversee guest satisfaction processes, analyzing performance indicators and feedback to develop strategies

• Collaborate with Department Heads and senior management on operational planning, budgeting, revenue management, and performance evaluations

• Develop and implement revenue-enhancing strategies, cost control measures, and operational efficiency projects

• Ensure the hotel maintains high standards of hygiene, safety, and operational compliance, and continuously improve these standards

• Define employee development and training strategies, supporting Hilton’s learning and service culture

• Lead the resolution of guest complaints and manage crisis response processes

• Oversee QA brand audits, coordinate audit preparations, and ensure continuous brand compliance

• Drive reporting, strategic analysis, and decision-making related to hotel operations