Senior Insurance Specialist, Insurance & Claims

DSV Ulus. Kara Taş.İşleri Org A.Ş

DSV is a leading transport and logistics company with nearly 160,000 employees across more than 90 countries. This position reports to the Director, Finance,Turkey who leads the legal function for DSV Turkey. As Legal Counsel, you will be part of the global Insurance & Claims team, working primarily with local business stakeholders and supporting the legal department.If you are passionate about law and looking to grow your in-house career in an international setting, we invite you to join DSV Turkey as our next Senior Insurance Specialist.

Job Description

•  The role involves managing insurance sales, coordinating DSV TR Claims processes, handling insurance policies, and collaborating with finance, accounting, and legal teams.
• Perform insurance sales and manage in-house processes, ensuring internal and external coordination.
• Managing communication with broker firms and partners on insurance-related matters.
• Track damages and logistics data, ensuring customer-focused objectives.
• Approve insurance payments and follow up with the Accounting Department.
• Handle disputes with insurance companies and experts, and coordinate domestic damage resolution.
• Rewiew and controlling insurance clauses of legal agreements.
• Support billing processes and transfer damage reports to relevant departments (law/accounting).
• Communicate with Headquarter office to apply manuals in Turkey and coordinate fronting procedures for Global policies.
• Maintain communication with Turkish insurance companies and broker firms, and collaborate with Finance to enter policies into the system.
• Share monthly and quarterly insurance sales reports with HQ Team, Finance, and HR.
• Renew and improve group health, personal accident, and fleet insurance policies.Provide technical support for transport policies, including quotations and approval coordination (CIRA).
• Manage liability and travel health policies, assess contract insurance clauses, and include new addresses in global policies.
•  Attend conferences organized by HQ Office.
• Managing claims handling structure in accordance with Corporate Claims Handling Process for sea, air, road freight claims
• Managing all local claim process, including Health, Automotive, Travel etc..
•  Managing recourse process with related legal firms, insurance companies.
•  Managing claims handling process with related insurance firms, loss adjusters, brokers, Operation teams, surveyor and etc..
• Share monthly claims reports with Global Claims and TR Controlling team.

General Requirements

•  Strong analytical thinking ability.
• Ability to recognize and understand the emotions of others.
•  Clear communication of ideas and thoughts.
• Ability to carry out processes efficiently and access necessary information.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
•  Good problem-solving and decision-making skills.
• Bachelor’s degree in Economics, Business Administration, Banking and Insurance or Statistics,
• Minimum 5 years of experience in Insurance / Reinsurance and/or Insurance Brokerage,
• Ability to communicate with global teams
•  Good communication skills
• Proficiency in MS Office applications (Word, Excel, PowerPoint, etc.).
•   Proficiency in global insurance platforms such as CIRA
• Good knowledge of English (speaking and writing).