IT INFRASTRUCTURE ZONE MANAGER
The Manager – Site Infrastructure Support oversees the provision of timely, reliable, and cost-effective on-site IT infrastructure support to all Eaton sites in the Middle East & Southern Europe Zone. In addition, the Manager will have a functional responsibility in one of the following areas: Process Improvement, Technical Standards, Change Management, Application Support or Integration. The Manager will have direct day-to-day management responsibility for a team of IT infrastructure support personnel. This position is part of a virtual centralized organization and requires skills in managing within a matrix organization.
A.Responsible for the supervision and scheduling of maintenance, upkeep, and repair of various plant locations’ PCs and peripherals.
B.Responsible for actively participating with the Asset Management System, making recommendations, participating in choosing IT standards, and managing the system. Supervise and participate in ensuring that Eaton assets are assigned appropriately. The position requires the manager to be a knowledgeable user of the Asset Management System at all levels and to understand the Oracle financial system.
C.The manager will act as a major contributor to enterprise and local computing standards while ensuring adherence to those standards. Responsible for maintaining focus on support of approved network PC hardware/software management of assets, conformance to standards, and coordination of services. This position requires the manager to be flexible and to ensure that the technicians reporting to this position are skilled enough to support hardware and software applications that are not defined or established as supported when a business need has clearly been defined.
D.As a manager of Site Infrastructure Support, thereby representing the IT community who is perceived by the user base as the face of IT, it is the responsibility of the manager to ensure that IT directives are followed, especially in regards to proper software licensing. The manager will also oversee that the Support Analysts also assist the user community with regard to the appropriate use of company owned computer assets.
E.Responsible for assuming a leadership role when participating in PC rollouts, integrations, relocations, and upgrades for both the local and remote sites. The manager will specify or recommend strategies for completing these projects in a timely manner with minimal interruption to the computing needs of the user. The manager will work along with other managers in IT to ensure that Project timelines are adhered to and the deadlines are met.
F.In the course of managing IT support functions, the manager will be required to interface with other IT communities including but not limited to: Enterprise Support, Enterprise Network Services, Enterprise Operations Center, Eaton’s Global Support Center, and the various software development teams. The manager may be the first person from IT to recognize potential network connectivity issues or potential conflicts between software applications and as such must work in an amicable and coordinated manner with the affected groups to resolve the issues.
G.The manager must be able to facilitate the professional development of the personnel reporting to this position. The manager will conduct regular performance reviews, coach employees in their professional development and manage performance issues. Training and certification opportunities should be recognized and taken advantage of to ensure that the support personnel reporting into this position are current in their level of technical knowledge.
H.The manager needs to oversee the desk-side and phone-side personnel in the course of day-to-day troubleshooting and to ensure that the technicians and support personnel will discover ways to resolve problems and perform processes in a more streamlined manner. The manager will ensure that personnel are using Enterprise Support’s Knowledge Base and actively participating in growing the database with correct procedures.
I.The manager will ensure that the IT support staff reporting into this position can provide assistance to the user community, to ensure that they understand how their systems operate within the infrastructure of the WAN and telecommunication systems. This will assist that the contacts made with the user base promote and foster an educated user community. In turn, this training and education will facilitate an overall better support system by ensuring that personnel better understand who to contact for IT support.
J.The manager will also be responsible for other technical systems and the personnel that support them. This includes maintaining the functionality of printers and print servers where appropriate. This also includes maintaining the functionality of phone systems and the backbone equipment where necessary.
İŞ TANIMI
The ideal candidate(s) will have the following basic requirements;
1.As a minimum, the position requires a bachelor’s degree in a technical or related field.
2.A minimum of 2 -3years of management and supervisory experience.
3.Solid leadership skills are a must, as defined by Eaton’s Leadership model; Coaching and mentoring skills are also required.
4.Experience leading remote teams.
5.Must be self-motivated and able to work with minimal supervision.
6.Excellent communication skills, both written and oral are required.
7.Must have appropriate IT systems knowledge and be able to recognize opportunities to apply current and emerging technologies.
8.A premium is placed on customer service skills. The ability to communicate with and make comfortable the user community is extremely important. Quality customer service skills can effectively reduce complaints and diminish call volumes.
9.Must have the required understanding of business needs to support the business, rather than merely supporting the technology.
10.Must have demonstrated capability in process definition and documentation.
11.English Language skills to a proficient level of written and verbal communication
Travel Required : Up to % 40 • Years of Experience
More than 7 years of experience
• Level of Education
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
• Military Status
Completed, Exempt
