Assistant Guest Experience Manager

ELA HOSPİTALİTY TURİZM VE OTELCİLİK ANONİM ŞİRKETİ

ELA Excellence Resort Belek commenced its operations in 2007 under the umbrella ofÖzak Global Holding, a creator of leading brands in Türkiye.

Within our employee ecosystem, ELA aims to be the best at what it does.

Together with our employees,

We choose to uphold our values, act with compassion and kindness, and strive to be good individuals in pursuit of a fair and honest life.

We believe in all our values, we know them well, and by excelling in what we do, we proudly carry our reputation into the future.

In order to expand an employee ecosystem where people of all religions, languages, and backgrounds would want to work, both in our country and globally,

And to create a globally recognized and preferred employee ecosystem,

Are you ready to become an #Elayıldızı?

Which of our values represents your star?

We are looking for an #Elayıldızı with the following qualifications to join our employee ecosystem as anAssistant Guest Experience Manager.

General Qualifications

• Bachelor’s degree from a relevant field
• Proficiency in at least two foreign languages, preferably Russian, along with German and English
• Minimum of 3 years of experience in a managerial position
• Well-groomed appearance
• Experience in touristic destinations
• Strong skills in supervision, guidance, development, and planning
• Corporate work experience
• Excellent verbal and written communication skills
• Ability to prioritize effectively during crisis situations

Job Description

• Fulfill guest expectations and requests
• Manage complaint processes effectively and with a solution-oriented approach in coordination with the team
• Plan and implement initiatives to enhance guest satisfaction
• Ensure timely and accurate entry of data into Opex and Fidelio systems
• Represent the facility and its concept in the best possible manner

As Ela Excellence Resort Belek, we are seeking a team member who will add value to our brand and further strengthen our strategic capabilities in the field of Guest Experience Management.