Customer Representative

Firma Bilgisi Gizli

GENERAL QUALIFICATIONS

• Graduated from related departments of the universities,
• Fluency in both written and spoken English,  
• Good computer skills and knowledge of MS Office programs,
• ERP system experience is an asset,
• Excellent communication and interpersonal skills with an aptitude for building strong and long-term customer relationships,
• Analytical thinking, result-oriented, enthusiastic, problem solving, customer orientation skills, 
• Self-motivated, positive, energetic and eager to learn continuously, 
• Experience in labelling & packaging industry is an asset.

JOB DESCRIPTION

• ‘’Order management process” for customers; collecting orders, planning and dispatching,
• Use an ERP system to track questions and answers as well as enter and track the status of orders,
• Handling the communication traffic such as e-mail, telephone etc. with the customers,
• Providing timely, accurate responses to customers,
• Coordinating internal processes according to customer expectations (planning, purchasing, logistic),
• Developing projects to increase customer satisfaction via involving related internal processes and/or third parties,
• Prepare periodical and statistical reports for management review.