Inbound Call Center Customer Representative

First Contact Service Iletisim Hizmetleri A.S.

                                  QUALIFICATIONS AND JOB DESCRIPTION

WHO WE ARE    

First Contact Service is a global company providing customer service solutions in partnership with world-renowned service providers, with a strong foundation in the United States. Our diverse team covers a wide range of services, including contact and call center solutions, inbound & outbound call management, virtual secretary, IVR systems, cloud services, tech support, Omnichannel CRM, data management, video calls, screen recording, digital marketing, and social media management.

If you're passionate about technology and eager to be part of an innovative team, FCS is the place to grow and thrive! Join us and take your career to the next level while working on cutting-edge solutions across various industries.

JOB DESCRIPTION

We are seeking dedicated Customer Representatives to manage incoming orders for a leading international fast-food brand. In this role, you will handle calls from customers abroad. As this position involves working the night shift, please ensure your schedule allows for night work before applying! We offer various shift options, including both Part-Time and Full-Time schedules.

Key Responsibilities Include:

• Answering and managing customer calls,
• Assisting customers with their requests during the ordering process,
• Providing accurate information about menu items and promotions,
• Ensuring orders are processed efficiently and accurately,
• Maintaining a high level of customer satisfaction during every interaction,
• Escalating issues to the relevant departments when necessary.

Required Qualifications:

We are seeking team members who meet the criteria below and are eager to experience groundbreaking innovations in the call center industry with us.

•  Able to work the night shift,
•  Possessing advanced verbal English communication skills,
• Having a stable and reliable internet connection with a minimum speed of 50 Mbps (or the necessary infrastructure),
• Strong communication skills and a customer satisfaction-oriented mindset,
• Aptitude for teamwork, a sense of responsibility, and a solution-oriented approach,
• Able to adapt to a fast-paced and dynamic work environment,
• Preferably with prior night shift experience,
• Preferably with experience in call centers, customer service, or similar roles.

WHAT WE OFFER

Remote Work: Work from the comfort of your home, enjoying all the flexibility and convenience that comes with it.

Work-Life Balance: Thanks to pre-set, regular shifts and remote work options, you can completely disconnect from work outside of business hours and enjoy your personal time without interruptions.

Equipment Support: We provide all the necessary equipment, so you can focus on doing your best work without any hassle.

Fair Bonus System: We believe hard work deserves to be rewarded! Our bonus system is designed to be fair, transparent, and motivating.

Friendly Work Environment: Join a supportive and welcoming team where collaboration and positivity come first. We are all "night owls" who work hard and have fun together.

Career Development Opportunities: As part of a growing company, you will have plenty of opportunities to enhance your skills and advance your career.