Customer Services Representative

GLOBAL EXCHANGE DÖVİZ TİCARET YETKİLİ MÜESSESE ANONİM ŞİRKETİ

The Global Exchange Group is a Spanish multinational Company specialized in foreign currency exchange services for tourists at International Airports. Founded in Spain in 1996, Global Exchange has become one of the leading companies in the industry by providing currency services with its over 300 branches located in more than 20 countries on 5 continents as well as in more than 55 international airports in the last 23 years. Having launched its operations in Turkey at Antalya Airport in December 2017, Global Exchange began offering currency exchange services through its branches at Istanbul Airport, which started to deliver full capacity services in 2019.

Global Exchange is well known by their strong and constant commitment to innovation and continuous improvement in the experience they offer to their customers, both through their branches, as well as their products and services. 

As Global Exchange family we are seeking for Customer Services Representatives for our Work Center in Istanbul Airport.  

If you love customer service and sales, this is your opportunity! We are looking for candidates with costumer/sales experience from 1 to 3 years.

Joining Global Exchange, you will have the opportunity to enhance your costumer care and sales skills working with a world-class financial services company.

QUALIFICATIONS

• 2-year Vocational School or 4-year University Degree
• Fluency in English (A second or third language will be a value for the position e.g. Russian, Arabic, German, Chinese, etc.)
• Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&b, tourism sectors is a plus
• Strong communication, negotiation, and problem-solving skills
• Having the ability to understand and identify customer expectations and needs
• Willingness to make direct contact with customers, to take responsibility, and to provide the best service
• Willingness to work in three different shifts (07:00-15:00; 15:00-23:00; 23:00-07:00)

The overall goal of the position is to provide an excellent service to all our customers and sell our top-market products, adhering to the internal procedures and the legal regulations.These are some of the key responsibilities of the position:

• Providing exchange services in line with procedures of Company and legal authorities centering excellence in customer service.
• Identify customer’s needs and represent properly the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions. 
• Carry out exchange transactions following the settled procedures, obeying the legal procedures and attaining excellence in customer care.
• Be the people responsible for the direct contact with customers and be willing to offer Customers the highest level of care.
• Document transactions, according with the legal criteria.
• Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
• Inform the supervisor of any problem or eventuality might have occurred during the exchange operation.
• Make suggestions and ideas which could help the company to continue improving itself.

Fluency in English and Turkish is a requirement for the position. Other languages will be desirable. High school education is the minimum required for the position university fresh graduates are welcomed. In any case already sales and customer care job experience of 1 – 3 year is needed.

The salary structure consists of base salary + monthly bonus based on performance.