Training and Quality Specialist

Kurumsal Destek ve Danışmanlık

We are looking for a "Training and Quality Specialist" for a Germany-based luxury consumer brand that produces customizable, high-quality jewellery. If you want to be a part of a global team in one of the most preferred brands in the international market and develop your career in this direction, this opportunity is for you!

• Graduates from related departments of universities
• At least 2 years of experience in Customer Service Quality Department
• Advanced knowledge of English/German
• Have the competence to train teams in English
• Authorized in analysis, problem solving and reporting
• Have effective communication skills
• Able to use MS Office programs

JOB DESCRIPTION

• Listening to the English or German conversations of the Customer Representatives team and the complaint line, and making written controls and evaluations according to the determined quality measurement standards.
• Giving feedback to team managers and customer representatives about development areas
• To control the processes according to the determined KPI reports and to make regular reports on the quality measurement results.
• Conducting quality assessments according to Quality Score guidelines
• Listening, coaching, calibration etc. determined by the manager. make regular reports by achieving the targets
• Making complaint analyzes and presenting necessary improvement suggestions
• Analyzing the missing issues, creating training plans and content accordingly, and providing trainings to the Customer Service team