Director Of Rooms

Mandarin Oriental Bodrum

Duties and Responsibilities

Major responsibilities 

Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).

To ensure that Mandarin Oriental, Bodrum grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.

Develop long and short range action plans to meet the desired objectives.

Standardize methods and procedures in all areas and ensure full knowledge by all colleagues.

Colleague scheduling in accordance with business level expected.

Recommend changes in operating philosophy.

Recommend price and cost structure for all departments.

Select department managers and supervisors in individual areas of direct responsibility and take all the necessary personal actions in area responsible for within the limits of approved policies, budgets and salary ranges.

Ask for and obtain from department heads any information relating to the effective operation of the hotel.

Have and attend meetings in accordance with the meeting schedules and any other meetings which may be necessary from time to time.

Review: 

Guest complaints and compliments.

Merchandising ideas and upcoming promotions.

Applicable policies and procedures.

Communicate clearly with all levels of colleagues; manage differences and change.

Have regular progress meetings with direct report department heads to assist in meeting their short and long term commitments to the company and to exchange information.

Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans.

Regular meetings with the General Manager to discuss, recommend and inform on business matters and review long and short range action plans.

Prepare the budget for Rooms and all Minor Operating Departments and Capital Expenditure budget.

Prepare the monthly forecast.

Requirements

At least 3 years in a similar position at a luxury hotel, preferably resort at an international location

Excellent communication skills both in Turkish & English

Experience in managing large teams

Hospitality Management University Degree