Switchboard Operator

Mandarin Oriental Bosphorus İstanbul

Duties and responsibilities

* To provide guests with accurate information maintain complete knowledge of:

* All hotel features/services, hours of operation.

* All hotel restaurant food concepts, menu price range, dress code and ambiance.

* All hotel catering events and restaurant covers.
* All hotel room inventory, daily occupancy, rate structure, targeted monthly and annual revenues, and monitor daily house count and expected arrivals/departures (In particular VIPs).

* Guest loyalty program (Fans of M.O).

* Guest VIP codes assignment and preferences.

* To issue reports to necessary departments that are up to date and accurate.

* To ensure data entry and data collection is error-free.

* To ensure that guests’ requests are communicated to the relevant department in a timely manner through HotSOS system to ensure seamless service delivery.

* To ensure that PBX work area in a clean and tidy manner, according to hotel policies and standards.

* To prepare in room guest letters and communication documents.

* To receive, process and deliver wake up calls in an accurate manner.

Requirements

* Good level of English

* To posses’ working knowledge of all computer systems (PMS, Key Systems, HotSOS etc.)

* Must be able to work morning afternoon and Night Shifts