Bellboy

Marriott Executive Apartments Istanbul Fulya

“Take good care of your associates, they'll take good care of your customers, and the customers will come back” J. Willard Marriott

Marriott believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Marriott creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions. Treating guests exceptionally starts with the way we take care of our associates.

We are looking for team members to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Job Summary

Receptionist is responsible for all Front Desk duties such as (but not limited to) check-in, check-out, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. We expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.

Job Description

To serve hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.

• Escorts incoming hotel guests to rooms and assists guests with luggage.
  
• Attends and participates in monthly front desk meetings.
• Inspects guest’s room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands.
• Maintains courtesy van consisting of washing, cleaning, and fueling.
• Raises, lowers, and ensures proper handling of American flag.
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc.
• Maintains the front porte-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
• Other duties as assigned.

Required Skills

• At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management
  
• Minimum 1 year experience in Front Office, Guest Services or related professional area in an international hotel chain
• Opera and Microsoft Office programs
• Excellent interpersonal and communication skills
• Excellent engilish communication skills both verbally and in writing
• Ability to focus attention on details and to handle multiple tasks
• Result driven, proactive and reliable personalityKnowledge of Opera is advantageous
• High customer service standards. Work independently and efficiently
• No military obligation for male candidates or at least 2 years postponement 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.