Commercial Operations Manager

MARSHALL BOYA VE VERNİK SANAYİ A.Ş.

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Marshall, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands - Amsterdam, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high-performance products and services our customers expect.

AkzoNobel with Marshall which is the leading brand in the market of Turkey have been coloring life with its global technology and experience with improved products and services since 1954.

AkzoNobel Marshall Paints Turkey is looking for a Commercial Operations Manager who will be able to work with a strong desire.

Qualifications

• Bachelor’s degree (Business Administration, Engineering, Economics or related fields), MBA degree is a plus,
• Relevant experience in commercial operations, sales, customer service, supply chain or related business functions,
• Strong leadership, communication and interpersonal skills,
• Excellent communication and presentation skills in English both verbal and written,
• Ability to move quickly in a fast-paced and dynamic environment,
• Customer-oriented, high-energy, detail-oriented and self-motivated person,
• Strong analytical and problem-solving skills,
• Strong commercial mindset with a focus on business performance and continuous improvement,
• Strong ability to work cross-functionally and build effective relationships with different stakeholders,
• Proactive approach with strong ownership and accountability,
• Flexible and able to change priorities (agility),
• Ability to manage multiple priorities and work effectively under pressure,
• Strong project management and organizational skills,
• Ability to lead, motivate and develop teams,
• Strong knowledge of Microsoft Office and business systems.

Job Description

• Lead Commercial Operations and Excellence activities in Türkiye, including Sales Operations, Customer Service, Customer Demand Planning, Master Data Management, Technical Services, Invoicing, Sales Excellence and Training.
• Drive a customer-centric operating model to improve customer experience, service quality, operational responsiveness and customer satisfaction.
• Lead and develop high-performing teams, establishing clear governance, accountability and standardized ways of working across commercial operations.
• Develop and implement Commercial Excellence and continuous improvement initiatives to increase operational efficiency, simplify processes and strengthen commercial execution.
• Lead customer demand planning and forecasting processes in line with IBP cycles, working closely with Sales and Supply Chain teams to improve forecast accuracy, product availability and OTIF performance.
• Ensure effective pricing governance, customer master data management, order management and invoicing processes, including system accuracy in SAP and Panorama.
• Develop and implement customer service strategies and processes, using performance data and root-cause analysis to improve service levels and customer satisfaction.
• Collaborate closely with Sales, Supply Chain, Finance, Marketing, Logistics, Technical and regional EMEA teams to ensure alignment between commercial priorities and operational execution.
• Lead digitalization, reporting, dashboard and process automation initiatives to improve data visibility, workflow efficiency and decision-making.
• Act as the key local communication point with the global Tinting organization, ensuring alignment between Türkiye business needs and global priorities.
• Lead cross-functional and regional projects, ensuring effective implementation and measurable business outcomes.
• Conduct regular business reviews, identify growth and improvement opportunities, and define corrective actions to support commercial and operational objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin.