Mayen provides call center and value-added customer relations services for leading institutions in Turkey and the world.
Among these services; Outsourcing Services such as Customer Services, Customer Experience and Business Insights, Robotic Process Automation (RPA), Digital Training and Development Systems, Social Media Tracking System, Human Analytics, Customer Journey Map, Voice Of The Customer, Human Resources Services, Payroll Services, Accounting and Testing Services are available.
Mayen; with more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.
The point where big ideas and smart solutions meet to create a perfect customer experience: Mayen!
We succeed together, we have fun together.
We attach importance to open communication.
We are a fun, young and dynamic team.
We value our team.
We provide a safe, inclusive, respectful and fun working environment.
General Qualifications:
- Bachelor’s degree in related area
- Able to work as a team player progress with a cooperation perspective
- Able to work with solution and goal oriented
- Taking initiative and decision making skills
- Have a customer-oriented service approach
- Progressing with a detail-oriented perspective
- Open to feedback
- Adaptable to change quickly
- 3-5 years experience in Recruitment departments
- Excellent written and verbal communication of German or English
Job Description:
- Responsible of conducting all recruitment process for nearshore (global) teams
- Presentation of onboarding program for new hires
- Capable of understanding the business objectives of internal customers and build strong relationship
- Act as a coach while managing relations with employees and management team
- Provide key support for HR Change projects and drives process simplification. Work collaboratively with Global Project Teams
- Support and organize events and projects to increase corporate culture and employee motivation
- Responsible of keeping the HR data updated
- Responsible of monthly / quarterly / annual reporting of all HR processes that are implemented
- Play active role in the analysis and development projects related to all Human Resources systems
