Sales Support Specialist

Medkor Sağlık ve Bilişim Hizmetleri Ltd. Şti.

Job Description

We are looking for a Sales Support Specialist to manage and coordinate post-operative processes for our international patients. In this role, you will play a key part in ensuring patient satisfaction by overseeing follow-ups, facilitating communication between patients and medical teams, and supporting the overall post-treatment journey.

Key Responsibilities

• Conduct post-operative follow-ups with patients periodically after their surgery has been completed
• Respond to patient inquiries by coordinating with post-op doctors and surgeons
• Manage and reply to post-operative emails in a timely manner
• Review and evaluate pre-operative forms for the upcoming month
• Prepare medical letters for patients who require medication after returning to their home countries
• Issue sick leave reports when necessary
• Prepare monthly reports on patient follow-ups, closed cases, and problematic cases
• Schedule and coordinate phone/video consultations between patients and surgeons
• Attend patient visits when necessary and provide translation support between doctor and patient
• Conduct video calls with patients upon doctor’s request

Qualifications

• Fluent in English (both written and spoken) – mandatory
• Previous experience in health tourism, patient relations, or a similar field is preferred
• Strong communication and coordination skills
• Excellent organizational and follow-up abilities
• Familiarity with medical terminology is a plus
• Proficient in MS Office applications
• Problem-solving mindset with a patient-oriented approach

Working Schedule

• 5 working days per week on a rotating shift basis:
• One week: 10:00 AM – 6:30 PM
• Following week: 4:30 PM – 1:00 AM
• Weekend: Total of 4 hours remote work
• Location : Kadıköy,İstanbul
• Employment Type: Full Time

What We Offer

• Opportunity to work with international patients
• A dynamic and professional working environment
• Career growth opportunities

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