IT Support Specialist

MRDIY Turkey Ev Gereçleri ve Yapı Malzemeleri İthalat A.Ş.

MR.DIY first opened its doors in July 2005 as a small hardware store on Jalan Tuanku Abdul Rahman in Kuala Lumpur, Malaysia. Today, with more than 4000 stores worldwide, MR.DIY has expanded its store network in Europe for the first time with Malaysia, Singapore, Thailand, Brunei, Indonesia, Philippines, Cambodia, India, Spain and now Turkey is the most widespread Construction Market and It aims to become one of the Home Goods retailers.

Position Overview:

We are seeking a motivated IT Support Specialist with 3–4years of experience to provide technical support and assistance to our internal teams across various locations. The ideal candidate will have a background in the retail industry, a proactive mindset, and strong communication skills. If you enjoy fast-paced environments and have a passion for retail technology and end-user support, we’d love to meet you.

Key Responsibilities:

• Deliver first-line technical support to end-users, resolving hardware, software, and peripheral issues effectively.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Support the implementation and administration of IT infrastructure, in house developed ERP systems, and retail business applications.
• Troubleshoot and resolve network connectivity problems in collaboration with the network team.
• Assist with onboarding/offboarding processes, including device provisioning and account setup.
• Participate in IT projects and support initiatives aligned with business needs.
• Document technical issues and solutions, maintaining accurate support records.
• Support compliance with IT policies, procedures, and security protocols.
• Stay informed about industry trends and recommend relevant improvements.

Qualifications:

• Associate or Bachelor's degree in Computer Engineering, Information Technology, or a related field.
• Minimum of 2 year of experience in IT support, preferably in a retail or high-volume operational environment.
• Solid understanding of Windows OS and Microsoft Office, G-Suite products.
• Hands-on experience with hardware and software troubleshooting.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP, WIFI).
• Strong communication, problem-solving, and customer service skills.
• Ability to work both independently and as part of a global or regional team.