Reservation Manager

MTS GLOBE

We are looking for an experienced Reservation Manager to join our growing incoming travel agency and lead our reservations team.

• Oversee and manage all reservation department operations
• Lead, motivate, and develop the reservations team
• Coordinate with hotels, tour operators and operational partners
• Monitor daily operations and prepare performance reports
• Resolve operational issues efficiently and professionally
• Contribute to process improvement initiatives aligned with company goals
  
  
  Requirements
  • Bachelor’s degree in Tourism, Business Administration, or a related field
  • Minimum 5 years of experience in incoming travel agencies, including team management
  • Fluent English (written and spoken)
  • Strong leadership and people management skills, capable of managing large teams
  • Proven ability to work under pressure and manage stress effectively
  • Ability to embrace the company’s vision and mission and instill them within the team
  • Excellent problem-solving, decision-making, and crisis management skills
  • Strong knowledge of reservation systems and operational workflows
  • Highly organized, proactive, and results-oriented with strong communication skills
  • Able to adapt to flexible working hours