Country Operations Manager – International Testing & Training & Certification

NEN for Information Technology

Industry: Education, International Examinations, Professional Certification & Training

About NEN and Position

National Education Network (NEN) is an international organization providing educational testing, professional certification, training, and technology-driven education solutions across multiple countries.

We are seeking a highly organized, proactive, and detail-oriented Country Operations Manager to lead the establishment of NEN's new office and international testing and training center inAnkara, Turkey, from the ground up.

As NEN is expanding its operations in Turkey, the successful candidate will play a key role in establishing the company's local operational infrastructure, including identifying and setting up suitable office premises, equipment procurement, recruitment and onboarding of local staff, implementation of operational procedures, and coordination of all administrative and logistical requirements necessary for a successful launch.

Following the initial setup, the Country Operations Manager will be responsible for overseeing daily operations, ensuring operational efficiency, staff coordination, office infrastructure, examination administration, financial administration, and compliance with company policies and international testing standards.

The Operations Manager will work closely with the Country CEO and NEN's Global Operations Team to ensure the successful launch, smooth operation, and sustainable development of NEN's international testing, professional certification, and training activities in Ankara, Turkey.

Key Responsibilities

1. Office Setup & Facility Management

• Coordinate the establishment and opening of new offices and testing/training centers.
• Manage office inventory, utilities, maintenance, equipment, supplies, and relationships with service providers and vendors.

2. Team Management & Human Resources

• Manage and supervise administrative staff, testing center personnel, and operational support teams. Typical team consists of 3-10 people.
• Handle full-cycle recruitment and onboarding.
• Prepare and coordinate employee schedules, shift plans, attendance records

3. Testing & Training Center Operations

• Oversee daily operations of all testing and training centers within the country.
• Ensure operational readiness, security and compliance with international examination providors, including TOEFL, iTEP, Pearson VUE, ICDL, and other NEN products.
• Support the organization of training courses, workshops, and certification programs.

4. Financial & Administrative Coordination

• Monitor operational expenses, and company assests; work with local accountants and finance teams.
• Manage operational contracts, administrative documents, and supplier agreements.

5. Process Improvement & Reporting

• Standardize administrative and operational processes across all centers in the country.
• Identify operational inefficiencies and implement process improvements.

6. Partners, Clients & Service Coordination

• Manage operational communication with examination providers, institutional clients, and business partners.
• Assist the Country CEO in implementing new partnerships and commercial initiatives.
• Support local marketing and promotional activities when required.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Management, or a related field.
• Minimum 3 years of experience in operations management, office administration, or business operations. Experience in the education, testing, certification, training, or service industry is highly preferred.Proven experience in team supervision, recruitment, procurement, and vendor coordination.
• Proven experience in team supervision, recruitment, procurement, and vendor coordination.
• Good understanding of budgeting, financial administration, and operational reporting.
• Strong organizational, multitasking, problem-solving, and time-management skills.
• Fluency in English and the local language.

What We Offer

• Opportunity to develop and manage operations within an international education organization.
• Hands-on involvement in establishing and expanding testing and training centers.
• Professional development and career growth opportunities.
• Dynamic, multicultural working environment.
• Competitive salary based on experience and qualifications.