Customer Administrator

NOVARES TURKEY OTOMOTİV A.Ş.

Novares is a global plastic solutions provider that designs, manufactures complex components & systems serving the future of the automotive industry.The company creates and produces cutting edge automotive solutions with technical plastic injection for cleaner, lighter, connected, cars with intelligent and intuitive interfaces for all passengers.

Novares co-develops and provides engineering and manufacturing expertise to virtually every OEM and many Tier-1 companies in the automotive market. Novares is present in 23 countries, runs 45 Manufacturing Plants, 8 Skill Centers, 9 Technical Centers and 24 Customer Service Centers, around the globe to partner with customers.

We are looking for a Customer Administrator for our Logistics Team in our Gebze plant who has the following qualifications:

• Bachelor’s degree Engineering, Business Administration or related disciplines
• Minimum 3 years experience
• Having a good command of English
• Must have good logical skills and should be detail-orianted
• No military obligation for male candidate

    JOB DESCRIPTION

• Manage customer and/or supplier order portfolios and supervise customer deliveries
• Oversee the proper execution of shipments
• Liaise with customers and give advance notification of any anomalies
• Ensure coherence of the order book. If anomalies are detected, notify a senior manager
• Analyse late deliveries weekly
• Publish results every day, at the end of each week and at the end of each month
• Occasionally print out shipment preparation lists to give to the store keeper
• Manage stock by checking the various indices during modifications
• Order suitable transportation means
• Update the customer closure calendar daily 
• Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption
• Check that E.D.Is are correctly integrated
• Retrieve requests from the web
• Input requests that are not in E.D.I.
• Ensure that the order book is kept up-to-date
• Help to create logistics department instruction sheets/procedures
• Report to the logistics manager
• Analyse causes and decide on suitable means and methods required to complete his/her assigned missions
• Analyse transportation, transportation costs
• Check transportation invoices, check discrepancies and validate the authorisation for payment
• Organise different transportation and manage internal shuttle buses