Customer Service Representative

NSK Rulmanları Orta Doğu Ticaret Ltd. Şti.

Moving you, moving the world!

NSK is one of the world's leading manufacturers of rolling bearings, automotive products, precision machinery parts, and mechatronics products.NSK sales worldwide exceed € 4,9 billion. NSK employs more than 24,000 people worldwide, with more than 2,900 employees based in Europe. 

We are looking for a highly organized and proactive Customer Service Representative (f/m/d) to support our Türkiye office in Istanbul.

Your tasks:

After training on our products and methods, you will be responsible for the following tasks within our Front Office sales team:

• Manage a defined portfolio of customer accounts, providing support on pricing, availability, delivery, and problem resolution in line with sales strategies
• Build product and system knowledge to process orders, forecasts, and schedules, while liaising with Sales, Supply Chain, and Logistics teams
• Prepare and follow up on price quotations and sales opportunities to support business growth and achieve targets
• Process customer orders and coordinate shipments to ensure on-time delivery and high customer satisfaction
• Monitor and proactively manage order pipelines, identifying changes in demand and potential business opportunities
• Coordinate closely with supply and production teams to ensure timely order fulfillment
• Organize shipments and act as the key interface between customers, logistics, and freight partners
• Monitor customer payments and handle returns and credit processes as required

Your Profile:

• Bachelor’s Degree in Engineering, preferably Mechanical or Industrial Engineering
• Minimum 3 years of customer service experience preferably in a similar role
• Fluency in both written and spoken English with experience in an international organization, with effective written and oral communication skills to senior management level, customers and internal departments. English is the language used throughout the global NSK organization
• Commercial acumen – including pricing strategy, warranty, customer vendor rating and experience in handling sales budgets, planning, forecasting and reporting results
• Effective and logical decision making and problem solving, with the organization skills and ability to work in a demanding environment
• Good knowledge of MS Office Applications
• Ability to work in a team, result orientated with strong planning, problem solving and analytical skills.
• Should have effective communication and organization skills and ability to work in a demanding environment. Enthusiastic, self-motivated and willing to learn, with high ethical standards & integrity

We offer:

• No travel restrictions, hold a driver license, active driver
• No military obligation for male candidates
• A pleasant and multicultural working environment
• Competitive salary, incl. Transportation and Meal Allowance
• Private Health Insurance
• Opportunities for professional growth and development

• Interested? 
• In our company a pleasant and multicultural working atmosphere awaits you. We put an emphasis on a good and fundamental introduction to the company. Please send your application documents including your expected salary and period of notice 
• You can reach NSK European GDPR in accordance with KVKK Law No.6698 from NSK Turkey website.