Client Relations Specialist

CottGroup

We are looking for a Client Relations Specialist who will play a critical role in managing end-to-end client relationships, ensuring service continuity, and coordinating cross-functional processes in a dynamic, multi-client environment.

This role requires a strong combination of client management, project coordination, and HR/payroll regulatory knowledge, with a proactive and solution-oriented mindset.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring high levels of client satisfaction and service continuity.
• Manage multiple client accounts and projects simultaneously, ensuring timely delivery in line with defined service levels and deadlines.
• Coordinate closely with internal teams (Operations, Payroll, Finance) to ensure seamless service delivery and issue resolution.
• Support and actively participate in client onboarding and implementation processes, including data collection, validation, and process documentation.
• Monitor client service levels, identify risks proactively, and escalate issues when necessary with clear ownership.
• Organize and lead regular client meetings, providing structured updates on project status, risks, and action plans.
• Analyze client needs and provide clear guidance on HR, payroll, and regulatory processes.
• Ensure all processes are executed in compliance with local labor law, social security regulations, and data protection requirements.
• Capture and manage client feedback, requests, and complaints, ensuring continuous improvement of service quality.
• Contribute to process improvement initiatives, supporting service standardization and operational efficiency.
• Maintain accurate documentation and ensure alignment with internal quality and governance standards.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Labour Economics, or related fields
• Minimum 3 years of experience in payroll, HR operations, or client-facing roles
• Strong knowledge of Turkish Labor Law (4857), Social Security Law (5510), and relevant regulations
• Fluency in English (written and spoken)
• Advanced proficiency in MS Office (especially Excel)
• Experience in client management and project coordination is highly preferred

  
  

Core Competencies

• Client Orientation & Relationship Management
• Analytical Thinking & Problem Solving
• Planning, Organization & Time Management
• Communication & Stakeholder Management
• Attention to Detail & Process Discipline
• Ability to work under pressure and manage multiple priorities