Sales Support Specialist

SAFE SPICE GIDA STERİLİZASYON SAN. VE DIŞ TİC. A.Ş

In this role, you will be responsible for timely and accurate sales support, order coordination, and customer communication, acting as a reliable day-to-day point of contact for internal stakeholders and customer accounts.

Responsibilities

• Support Sales Managers with customer account coordination, quotations, product information and commercial follow-up
• Work closely with the supply chain, finance and other internal departments to support smooth deal progression and customer follow-up
• Provide operational sales and customer support, including quotation preparation, order entry, order tracking, delivery coordination and related follow-up
• Collect and update market, customer and product data in the relevant systems to support current and future business opportunities
• Coordinate order deliveries and delivery fulfilment, acting as the first point of contact for customers regarding delivery status, documentation, shipment updates and related follow-up
• Verify and enter customer orders against sales agreements, ensuring that terms, product specifications and delivery conditions are correctly reflected and processed within agreed deadlines
• Proactively address and resolve order-related issues, including shipment delays, pricing errors and payment queries
• Manage sample requests; forward requests to the relevant departments, send samples to the customer once ready, and keep the customer informed

Requirements

• Graduation from relevant departments of universities
• Experience in sales support, customer service, order management or a related B2B environment, preferably within food/agriculture industry
• Good knowledge of operational sales support procedures, customer coordination and administrative processes
• Experience in quote-to-cash processes, including preparing quotations, creating sales orders, checking agreements, coordinating deliveries and supporting order fulfilment
• Experience with ERP and CRM systems to efficiently navigate and manage orders
• Strong customer service mindset  with accurate, efficient and solution-oriented approach
• Strong communication skills with customers and internal stakeholders
• Being a strong team player with good social skills, a flexible attitude and the ability to stay effective in a busy environment
• Fluency in written and spoken English
• Based in or willing to relocate to İzmir