Spa Receptionist

SWISSOTEL Anadolu Japan Turizm A.Ş.

Job Description

• Manage appointment bookings for guests who wish to use SPA services.
  
  
• Answer incoming calls professionally, promptly, and effectively; relay messages accurately and in a timely manner to the relevant person.
  
  
• Promote and sell SPA products while providing guests with detailed information about them.
  
  
• Regularly check emails and other written messages, ensuring necessary notifications are made.
  
  
• Ensure that all necessary supplies are available and that stock levels are maintained in the work area.
  
  
• Ensure compliance with the standards of Leading Hotels/SPA of the World.
  
  
• Stay informed about hotel procedures, other departments' services, and available activities.
  
  
• Keep track of and stay updated on all promotions related to the hotel and Purovel SPA for members and guests.

Qualifications

• Strong communication skills, guest-oriented, and friendly demeanor.

• Basic knowledge of SPA and wellness concepts.

• Highly organized, detail-oriented, and solution-focused approach.

• Professionalism in telephone, email, and face-to-face communication.

• Proficiency in MS Office programs.

• Proficiency in English.

• Preferably experienced in the hospitality or SPA industry.