Rooms Divison Manager

Swissôtel Büyük Efes, Izmir

Job Description

• Manage and coordinate the daily operations of Front Office, Guest Services, Concierge, Housekeeping, Laundry, Transportation, Switchboard, Security and Car Park.
• Ensure high standards of guest satisfaction, service quality and operational efficiency in line with Swissôtel standards.
• Lead, coach and develop Rooms Division teams, ensuring effective performance and employee engagement.
• Handle guest complaints and ensure timely resolution of guest requests and feedback.
• Monitor departmental budgets, costs, revenue and operational performance.
• Support upselling, cross-selling and revenue optimization initiatives.
• Ensure compliance with hotel policies, SOPs, health & safety and security standards.
• Coordinate closely with other departments to ensure smooth hotel operations.
• Support the General Manager in achieving overall operational and financial objectives.

Qualifications

• Bachelor's degree in Hotel Management, Tourism or a related field.
• Minimum 5 years of hotel experience, preferably in Rooms Division or Front Office.
• Previous managerial experience in a 5-star or international hotel is preferred.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadership, communication and problem-solving skills.
• Guest-oriented with strong organizational and interpersonal skills.
• Good command of English.
• Proficiency in MS Office and hotel PMS systems.
• Flexible to work shifts, weekends and public holidays when required.