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Assistant Guest Experience Manager

The Peninsula Istanbul

İstanbul(Avr.) (Karaköy)

İş Yerinde Full-Time Manager candidate Tourism / Hospitality

Benzer ilanları keşfetmek için iş alarmı kur

Müdürİstanbul(Avr.)

About Job

Key accountabilities

Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
Responsible for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences.
Ensure compliance with all relevant data privacy regulations, and security of customer information.
Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.
Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
Ensuring rotational responsibility for night audit shifts on a weekly basis.

General requirements

Minimum 3-years’ experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.
Highly committed, passionate, and able to work in different shifts.
Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.
Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.
Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

Preferred Candidate

• Years of Experience

3 - 4 years of experience

• Level of Education

Bachelor’s(Graduate)

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Şirket Hakkında

The Peninsula Istanbul

Turizm, Konaklama ve Otelcilik 450 - 549 Çalışan 4775 Takipçi

The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli misafir odası ve göz kamaştırıcı terasları vardır.

Keşfetmeye Devam Et

Kariyer Tavsiyeleri

Müdür pozisyonu ile ilgili daha detaylı bilgi almak için aşağıdaki sayfaları inceleyebilirsiniz.

The Peninsula Istanbul

Turizm, Konaklama ve Otelcilik

Assistant Guest Experience Manager The Peninsula Istanbul

About Job

Bu İlanla Birlikte Görüntülenenler

Yapay zeka ile bu pozisyona özel mülakat provası yap.

Şirket Hakkında

Assistant Guest Experience Manager

The Peninsula Istanbul