Spa Concierge

Mandarin Oriental Bosphorus İstanbul

Duties and Responsibilities

• The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.
• Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by legendary trainers or Spa supervisors.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required
• To maintain an inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
• To ensure a warm friendly welcome to all guests at all times.
• Greets all guests upon their arrival, gives new guests tours of the property and offers return guests "re-orientations".
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

Requirements

• Reading, writing and oral proficiency in the English language
• To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 
• Be self-motivated.
• To be flexible and able to work efficiently under pressure.
• To have mathematical skills, technical aptitude and spa knowledge.
• Knowledge of specific spa industry applications is desirable, such as spa soft.
• To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration
• To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• To have knowledge of current spa trends in the industry