Receptionist

SWISSOTEL Anadolu Japan Turizm A.Ş.

Job Description

• Greet and check-in/check-out guests in accordance with Swissotel standards

• Handle room reservations, modifications, and cancellations efficiently

• Process payments, deposits, and billing with accuracy and attention to detail

• Anticipate guest needs and coordinate with relevant departments to fulfill requests

• Provide information about room types, hotel services, special packages, and promotions

• Maintain accurate records, complete daily reports, and manage shift handovers smoothly

• Promote and manage loyalty program memberships

• Assist with Executive Lounge operations, including guest registration and concierge duties

• Provide orientation and on-the-job training for new colleagues as a buddy/trainer

• Take on the role of shift leader in the absence of the Front Office Supervisor

• Uphold cleanliness and organization in front and back office areas

• Communicate professionally and proactively resolve guest complaints when needed

Qualifications

• Degree in Hospitality, Tourism or a related field (preferred)

• Minimum 1-2 years of experience in a similar Front Office role

• Strong command of English (C1 or above); additional languages are a plus

• Proficient in Opera PMS or similar hotel management software

• Excellent communication, problem-solving, and organizational skills

• Guest-focused, detail-oriented, and a natural team player

• Flexible with working hours, including night shifts and weekends