Customer Relationship Manager

Tradewind Faktoring A.Ş

Job description / key responsibilities

·       Be a “360 degree” point-of-contact liaison between client and internal teams—understanding and balancing clients’ needs and requests against internal risk controls, policies and operational requirements.

·       Provide professional service and solutions to our customers.

·       Receive, process, and submit client funding requests, as a ‘first-line loan officer’ to the Operations Team.

·       Update client on a daily basis regarding all account-related information and developments.

·       Perform on-going client account cultivation and development to increase revenue potential.

·       Maintain high-degree of client satisfaction and high-rate of client contract renewals.

·       Develop referrals and leads from client relationships.

·       Engage in high-level problem solving, and proactively introduce solutions to clients.

·       Become an expert on clients’ businesses and industries.

·       Demonstrate a calm, professional demeanor at all times in a sometime high-stress environment.

·       Organize regular visits to the clients and prepare visit reports to upper management.

·       Travel to company Headquarter in Germany when it is required.

·       Hybrid working model; 3 days work from the office (located in Maslak /Istanbul) and, 2 days work from home. 3 weeks remote work allowed in the summer period.

What we are looking for

·       Education:

o   Bachelor’s degree in Business Administration, Economics, Banking or a related field. MBA is a plus.

·       Experience:

o   Minimum 5 years of experience in the Trade finance/banking/insurance/ or factoring industry.

o   Proven track record of client management and finance industry.

·       Skills:

o   Strong understanding of trade finance services.

o   Technical experise on export factoring area including local and global regulations.

o   Teamwork mindset with a personal integrity attitude.

o   “ To do point“ approachs and strong problem solving skills.

o   Ability to build and maintain client relationships.

o   Proficiency in CRM tools and MS Office Programs.

•Languages: Fluency in English is required; additional languages (e.g., German) are a plus.