Service Center Agent (Turkish/English-Speaking)

TURİSTİK HAVA TAŞIMACILIK A.Ş. - CORENDON AIRLINES

As Corendon Airlines, we are looking for Turkish/English-speaking colleagues for our Service Center team in Antalya.

Qualifications:

•       At least one year of experience in a Service Center or Call Center

•       At least high school diploma

•       Very good problem-solving skills and good persuasiveness

•       Strong in communication

•       Organized and stress-resistant

•       Customer-oriented and solution-oriented attitude

•       Ideally experience in the tourism industry

•       Excellent written and spoken Turkish and English

•       Willingness to work in shifts and at the weekend

•       Resident in Antalya or willing to move to Antalya

Job Description:

• Recording and processing of customer inquiries and concerns

• Proactive and customer-oriented development of solutions in the event of complaints

• Active contribution to the sales of flight tickets in response to customer inquiries