Vbu Customer Experience Intern

Vodafone

Role Purpose 

Listen to the Voice of Customer, understand customer needs and expectations and design improvement actions in line with Vodafone Business Unit’s objectives. Use design tools and concepts to improve existing digital assets, visualize the “as-is” and “to be” experiences, create and revise customer journey maps, collaborate with other business functions accordingly.

Your Place in the team 

• Conduct customer research and analyse data to understand insights,
• Take part in the cross-functional agile squad as the CX lead, attend regular meetings, work with agile team members to improve the experience of assigned products & portfolios
• Support other business functions for specific digital assets with UX design know-how
• Take place in design thinking activities, use the double diamond methodology
• Support VBU CX team in their daily activities
• Work with Business Intelligence teams to design, improve and publish CX reports

• We are looking for you if you have

•        Willingness to work in a complex and dynamic large organization
  
•        Preferably on track to achieve a Bachelor degree this summer from the Service Design or Interaction Design departments of reputable universities
•        Good command in design tools and applications as well as MS Office Programs
•        Strong ability in planning, analyzing and designing
•        Good level of critical thinking and problem solving capabilities
•  Good level of English