Nederlandstalige Social Media Medewerker

Conduent Turkey Müşteri Hizmetleri Ltd.Şti.

Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match!

Be a part of a world-famous automotive brand specialized in electric vehicles and EV mobility. You will handle customer enquiries by phone, social media, email and chat in English.

What we offer you:

• fulltime contract (40h w).
• The training will be approximately 6 weeks, from Monday till Friday from 9.00 AM till 5.15 PM.
• On top of that we offer: Sodexo, internet fee, private health insurance, referral program that will allow you to earn extra bonus.
• From your first day you’ll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.
• You have the option to work 100% Home Office, on our fantastic location in Istanbul or a combination of both.
• Employees are invited to our Istanbul office 1-2 days in 3 months for customer visits. Travelling expenses for these visits are covered by our company.

Work hours:

• You’ll work flexible shifts between Mon-Fri 09:00-18:00 (Dutch time zone). 

What is important in your job:

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

We are looking for candidates with:

• Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
• Understanding of the importance of accuracy and quality in customer interactions.
• English (C1) language is a requirement and the recruitment process will include language proficiency assessment.
• For the training you will need to be available up to 6 weeks; from Monday to Friday between 9.00 AM and 5.15 PM (EU time zone).
• After training period working hours are flexible: based on shifts between 09.00 and 18.00 (EU time zone), from Monday to Friday. 
• Target orientation and at least 1 year work experience in sales is a plus.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®.The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
• Our employees choose to build their careers at Conduent:
• More than 25% of our associates have been with us for 5 years or more.
• Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
• Surveys show that 75% of our associates agree with this; “I belong at Conduent”.

 
We’ll welcome you into our team!

Apply now!