Workshop Service Technician, Motion

ABB Elektrik Sanayi A.Ş.

Your responsibilities

Execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. 

Deliver excellent customer service to satisfy customers. In close co-operation with customers and other ABB teams, take actions to identify new Service business opportunities for ABB. 

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.). 

Contributes to customer satisfaction by executing Service work according to customer order and expectation. 

Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally Coordinates prepare and ensure that all materials, parts, and equipment are available and at the appropriate quality for Service activities. 

Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follow up when needed. 

Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future. 

Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB 1 | Workshop Service Technician, Motion organization. 

Provides recommendations to management to improve operations and customer service. 

Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your background 

Vocational school or associate degree with electrical/electronics. At least 2 years of service technician experienced in the manufacturing or electrical industry. Knowledge of frequency convertors basics. Intermediate English skills, the Turkish language is a must. MS Office Skills. Dynamic and enthusiastic profile with a continuous-development mindset. Willing to travel if it is needed.