Pbx

ALİEE HOTEL TURİZM ANONİM ŞİRKETİ

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking intuitive and sophisticated  PBX  to define the art of wellness within our sanctuary.

This is more than a role; it is an invitation to be a founding member of a newborn brand. At Aliée, wellness is where high-fashion aesthetics meet holistic healing. You will have the autonomy to deliver bespoke guest experiences that position our spa as a global destination at the intersection of culture, hospitality, and rejuvenation.

As an Aliée PBX, you are a vital guardian of our brand’s sensory identity. You won't just perform treatments; you will curate transformative journeys for a global, discerning clientele.

Responsibilities:

• Answer and direct incoming calls in a professional and timely manner in accordance with hotel standards.
• Handle guest inquiries, requests, and complaints via telephone and ensure accurate follow-up.
• Provide accurate information regarding hotel services, facilities, and internal departments.
• Transfer calls to relevant departments and ensure smooth communication flow within the hotel.
• Take and deliver guest messages accurately and ensure proper documentation.
• Coordinate wake-up calls and ensure timely execution.
• Support Front Office and Guest Relations operations by assisting with guest communication when required.
• Maintain confidentiality of guest information and comply with hotel privacy policies.
• Ensure proper use of PBX system and report technical issues when necessary.
• Follow hotel procedures, emergency protocols, and communication standards at all times.

Requirements:

• Minimum 3 years of experience as a PBX Operator or in a similar Front Office role within a hotel environment is preferred.
• Good command of English is required; additional languages are considered an advantage.
• Strong communication and interpersonal skills are essential.
• Ability to work under pressure and manage multiple calls efficiently.
• Strong attention to detail and ability to handle guest requests accurately.
• Guest-oriented mindset with a strong focus on service excellence.
• Ability to work effectively as part of a team and coordinate with different departments.
• Flexibility to work in shifts, including weekends and public holidays.
• Professional appearance, responsibility, and strong work discipline are required.
• Knowledge of hotel systems and telephone switchboard systems is considered an advantage.