Customer Service Specialist

Boehringer Ingelheim İlaç Ticaret A.Ş.

Responsibilities

Manage the full order process from order entry to delivery and invoicing. Work closely with warehouse (3PL) and logistics partners to ensure on-time deliveries. Communicate clearly with customers, logistics teams, and internal departments. Act as the main contact person for customer questions and requests. Support customer satisfaction with professional and solution-focused communication.

• Follow sales, stock, and invoicing processes and ensure data accuracy.
• Monitor stock levels and help prevent shortages.
• Create and check purchase orders and invoices.
• Support import processes and ensure required documents are available.
• Handle product returns and customer requests according to company rules.
• Support recall processes together with quality teams.
• Manage price differences, campaigns, and customer-related financial topics.
• Prepare simple reports and support basic analysis.
• Maintain customer data in systems and ensure accuracy.
• Monitor daily operations (orders, delivery, stock, invoicing).
• Identify problems and support process improvements.