Customer Support Intern

Canon Eurasia Ofis ve Görüntüleme Sistemleri A.Ş.

Responsibilities and Tasks:

• Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support
• Determining if any needs for workshop service
• Simultaneous entry of call records into the service system
• Getting information from support specialists for unresolved issues
• Supporting customers with remote connection software when needed
• Adding information to the database about common problems
• Having up-to-date knowledge about new technology and products
• Communicating accurately, effectively, and positively with the customer on the call

Required Skills and Qualifications:

• 3rd, 4th year or new graduate student in Business Administration, Economics etc.
• Able to work 4-5 days in a week
• Good command of English both written and spoken
• Good command of MS Office applications
• Good communication skills 
• Problem solver and willing to work in a dynamic environment doing a variety of tasks