Reservation Agent

Crowne Plaza Ortaköy Bosphorus

Ortakoy has been home to a variety of ethnicities and civilizations. Our hotel welcomes visitors thanks to its proximity to the city's most popular nightlife attractions, which can be reached by foot. The 132 guest rooms within the Crowne Plaza Istanbul - Ortakoy Bosphorus are available in a variety of sizes. Our suite rooms feature the most recent technological conveniences and an exceptional view of the city and the Bosphorus bridge. Beyond having access to high speed free wi-fi in all luxurious rooms and suites, we also provide free wi-fi connection in common areas, to our guests. Our outdoor and indoor banquet facilities will host exceptional occasions with stunning views of the Bosphorus Sea and Bosphorus Bridge. From Crowne Plaza Istanbul - Ortakoy Bosphorus’s rooftop you can enjoy our delectable restaurants with breathtaking views of the Bosphorus Bridge. Both airports in the city, Istanbul Airport (on the European Side) 40 kilometres and Sabiha Gokçen Airport (on the Anatolian Side) 45 kilometres away from our Hotel. Famous Taksim Square and Dolmabahçe Palace are only 4,5 kilometres from us. In about 10 to 15 minutes by taxi, you can reach the most well-known shopping district in Nisantasi and other malls that contain premium brands.

Your day to day:

• Process reservations by e-mail and telephone.
• Coordinate / handle all group requirements once group sales lead established and maintain a high level of exposure in hotel, especially during conferences, incentives, etc...
• Process reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
• Process cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
• Receive and post advance daily and dispatch guest receipts regularly.
• Actively solicit and book business following hotel standards.
• Ensure Brand Standards are always followed.
• Prepare revenue related reports when requested.
• Reconfirm bookings, ensure that correct guest names are received, and check arrival times, rates and all other information on the bookings.
• Organise traces for follow up.
• Ensure work files are kept organised and current with all required information.
• Monitor and handle inquiry calls on a timely basis.
• Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

What  we need from you:

• Bachelor's Degree
• 2+ years of similar experience is preferred
• Mathematical skills, including basic math, budgeting, profit/ loss concepts, percentages, and variances are utilized frequently.
• Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
• Fluent Turkish and English