Finansal Talepler Yetkilisi

DHL Worldwide Express Taşımacılık ve Tic. A.Ş.

The Person:

• Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field
• Minimum 1 year of experince in a related field
• Proficiency in English
• Experience with ERP systems such as SAP is preferred
• Proficient in MS Office applications
• Strong analytical thinking and problem-solving skills
• Strong ability to analyze financial data with a high level of attention to detail
• Strong communication and stakeholder management skills
• Effective prioritization and time management skills
• Team-oriented and customer-focused mindset
• Strong root-cause analysis and continuous improvement mindset
• Accountable, results-oriented and willing to take initiative when needed

The Job:

• Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner
• Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams
• Identify root causes of financial issues and develop sustainable solutions to prevent recurrence
• Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action
• Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams
• Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues
• Contribute to achieving individual and team targets
• Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice
• Take an active role in global finance projects and provide support when required