Foreign Trade Specialist

ELİS GRUP KOZMETİK ANONİM ŞİRKETİ

Foreign Trade Specialist
We are seeking a highly organized and proactive Foreign Trade Specialist to join our team. In this role, you will be responsible for managing end-to-end order operations across both domestic and export markets, ensuring smooth coordination between customers, the principal supplier, and internal teams.
You will play a key role in handling complex order flows, including import, export, allocation, and customer management, while ensuring high service levels and operational excellence.

Key Responsibilities

• Collect, manage, and process orders from customers in export regions
• Coordinate order submission and follow-up with the principal supplier
• Split and allocate orders based on customer needs and product availability
• Ensure timely and accurate delivery of orders to each customer (on time & in full)
• Manage combined shipments and ensure correct distribution
• Act as the main point of communication between the supplier and customers
• Provide regular updates on order status, shipments, and potential delays
• Manage import operations, including customs clearance and inbound logistics to Türkiye
• Coordinate with customs agents and logistics providers to ensure timely release of goods
• Support export operations, including order processing and logistics coordination
• Maintain and update customer master data for export markets
• Monitor and update pricing and margins based on wholesale export orders
• Collaborate closely with sales, planning, and warehouse teams
• Identify potential risks and proactively resolve supply chain issues

Qualifications

• Bachelor’s degree in international Trade, Supply Chain, Logistics, or a related field
• 2–5 years of experience in customer service, order management, or supply chain operations
• Experience in FMCG, cosmetics, or retail distribution is a plus
• Strong communication and coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in ERP systems (e.g.LOGO) and MS Office applications
• Fluency in a good command of English