Teknik Satış Uzmanı

İlpea Plastik Ve Kauçuk Ürünleri San Ve Tic.Ltd.

Position Overview

We are seeking a Technical Sales Specialist to join our team and provide effective administrative, commercial and operational support to our Sales Team. The position will play an important role in ensuring the smooth execution of day-to-day sales activities, coordinating customer and internal processes, and supporting Sales Managers in maintaining strong and efficient customer relationships.

Key Responsibilities

• Provide administrative and operational support to the Sales Team in day-to-day activities.
• Prepare and maintain sales reports, order records and customer-related documentation.
• Process customer orders and follow up on order status, deliveries and related operational processes.
• Check, update and maintain price lists and commercial information in coordination with the Sales Team.
• Coordinate closely with Sales, Logistics, Planning and other relevant departments to ensure timely and accurate delivery of products to customers.
• Respond to customer inquiries via phone and email, providing timely and professional support.
• Follow up on customer requests and coordinate internally to ensure effective resolution of customer issues.
• Maintain accurate customer and sales records and prepare reports using Excel, MS Office, CRM and ERP systems.
• Follow up on sample requests, sample deliveries and product homologation/approval processes, ensuring timely coordination with relevant teams and customers.
• Support telephone-based marketing and customer contact activities, including initial customer communication and follow-up.
• Provide administrative and commercial support to Sales Managers in customer follow-ups, reporting, documentation and daily sales activities.

Requirements

• Bachelor’s degree in Industrial, Mechanical, Chemical Engineering or a related engineering discipline, or a relevant degree from a Faculty of Economics and Administrative Sciences,
• 5 years of sales experience is preferred,
• Strong technical understanding combined with a solid commercial mindset; able to effectively balance technical and commercial aspects of the sales process,
• Fluent in English, both written and spoken,
• Proficient in MS Office and general computer applications,
• Willing and able to travel for customer and factory visits, with no travel restrictions,
• Valid B-class driving license and confident in active driving,
• Strong communication and representation skills with a customer-oriented approach,
• Team-oriented, proactive and willing to take responsibility and continuously learn,
• Strong analytical, problem-solving and follow-up skills.