Customer Services Engineer

İNCİ GS YUASA AKÜ SAN. ve TİC. A.Ş

We are seeking for a ‘Customer Services Engineer' with below qualifications to work for our company İnci GS Yuasa Aku Manisa Plant in Customer Experience Department.

•      Graduated from Engineering Faculties of the Universities 

•      Min. 1-2 years of experience in total

•      Advance English (Min. C-1 Level),  

•      Team player , good communicator analytical thinker,

•      Residence in Manisa or İzmir is required.

•      No military obligation for male candidates.

•      No restriction to travel

JOB DESCRIPTION

• Responsible for Domestic / Export After Sales Services.
• Controls and reports faulty products sent to the facility from regional dealers or other sales channels with the relevant people (technical service, quality, R&D, engineering).
• Ensures that the returned products that have been examined are rendered unusable (scrap) and delivered to the scrap warehouse.
• Ensures that all customer complaints (information on implementation and / or result) are handled correctly, documents related to ISO 10002 Activities are prepared and records are kept.
• Coordinates PQR and 8Ds, bridges the Sales and Quality departments in returns, closes 8Ds when necessary actions are taken for a solution, or creates records for archiving by closing them on the customer side.
• Provides the organization of technical and vocational skills training as needed by the services, sales points and other stakeholders in the field, with the technical service.
• Determines and monitors projects for the development of industrial battery customer experience systems / processes.
• Organizes monthly Customer Services Committee meetings and informs the manager by making the necessary preparations.
• Prepares monthly Customer Claims report