Restaurant Supervisor

Kempinski Hotel Barbaros Bay Bodrum

RESTAURANT SUPERVISOR


Barbaros Reserve Bodrum Residences Managed by Kempinski is looking for a candidate for ''Restaurant Supervisor'' position.
LOCATION: Kempinski Hotel Barbaros Bay BODRUM
START: As soon as possible.

SCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

MAIN RESPONSIBILITIES

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 
• A courteous, professional and efficient service is provided at all times. 
• All duties and tasks are performed as per the tasks required at the outlet. 
• Be knowledgeable of all services and products offered by the hotel. 
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. 
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 
• Ensure that the place of work and surrounding area is kept clean and organized at all times. 
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. 
• Undertake reasonable tasks and secondary duties as assigned by the Department Head. 
• Respond to any changes in the department as dictated by the hotel management. 
• Assist in carrying out scheduled inventories of products and operating equipment. 
• Perform any other assigned reasonable duties and responsibilities as assigned. 
• Projecting at all times a positive and motivated attitude and exercise self-control. 
• Have a complete understanding of the monthly profit and loss statement of the department. 
• Lead the service and act as a role model to the team. 
• Ensure a flawless service to the highest standards and as required by the department and the hotel. 
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

COMPETENCIES

• Minimum High School graduation, university will be an asset.
• Minimum two (2) years experience in a F&B service role.
• Excellent oral and written skills in Turkish.
• Efficiency in English is beneficial.
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent communication skills.
• Work in a safe, prudent and organized manner.