Reservations Agent

Le Méridien Bodrum Beach Resort

General Requirements

•         Answering all incoming reservations calls
•         Ensure that all reservation requests are replied efficiently.
•         Handle specific requests on room types and discounts.
•         Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
•        Control room inventory in co-ordination with Revenue & Reservations Manager.
•        Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
•        Communicate and work closely with the Sales & Marketing Department to build group blocks and enter group bookings.

Qualifications and Skills

•          Fluency in English both verbally and non-verbally.
•          Excellent phone and verbal communication skills.
•          Knowledge of OPERA and MARSHA is preferred
•          Minimum of 2 years of previous hotel reservations and or front desk experience.
•          Have a pleasant, friendly and helpful manner.