Floor Supervisor

Mandarin Oriental Bodrum

Duties and Responsibilities

Checks all the vacant rooms and the corridors of his/her floors daily in the morning

Carries out on the job training and is responsible for grooming and conduct standards of the
Room Attendants on his/her assigned floors. 

Keeps updated records of furniture movement, cleaning schedules and surveys of his/her section.

Checks maid trolleys, equipments/ machines, floor pantries, guest corridors and back of the house areas in guest floors during and after the day or evening shift finishes.

Reports each guest requests to the office coordinator as a trace by using preferance forms.

Participates in monthly linen inventory forms and reports properly.

Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle.

To ensure that all potential and real hazards are reported and rectified immediately.

Inspects  all occupied and non-occupied guest rooms and takes corrective measures in order to meet MOBOD standards in terms of cleanliness, maintenance and supplies.

Also checks that housekeeping equipments are given proper care and maintenance whilst being used.

Requirements

At least 2 years practical experience in similar position for a luxury property

Adheres to, supports and carries out the strategic Company’s vision and values

Superior Employee Skills

Displays high commitment to improving customer services

Committed to developing colleagues

Ability to motivate team and build morale

Ability to anticipate and assess issues, risks and opportunities and develop new approaches

Accepts responsibility and accountability

Ability to converse in Turkish language

Desirable

Prior experience in a  luxury hotel environment

Multi-lingual