Front Office Shift Leader

Marriott Executive Apartments Istanbul Fulya

Marriott Hotels, Marriott International’s flagship brand with more than 8500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

We are now recruiting for a dynamic and passionate "Front Office Shift Leader" to join our team.

Qualifications

• Preferably a graduate of Tourism and Hospitality programs,
• Minimum 3 years of experience in a similar position,
• Strong written and verbal communication skills in English,
• Proficient in Opera PMS and MS Office programs,
• Always prioritizes guest satisfaction and aims to continuously improve service quality,
• Strong leadership skills with proven success in team management and motivation,
• Well-developed planning, organizational, and time management abilities,
• Proactive in problem-solving and decision-making processes,
• Friendly, approachable, and able to communicate positively,
• Flexible and able to work in a shift-based system,
• Military service must be completed for male candidates.

Job Description

• Manage room sales in line with Marriott International standards, contributing to maximum occupancy and revenue targets,
• Respond to guest requests in a prompt, solution-oriented, and friendly manner to ensure high levels of satisfaction,
• Monitor and continuously improve the service quality of the Front Office and Guest Relations teams,
• Ensure smooth and efficient operation of all front office processes,
• Supervise and ensure flawless execution of reservation, check-in/check-out, and guest request procedures,
• Coordinate operational processes such as room inspections, maintenance planning, and room inventory management,
• Strengthen internal departmental communication and maintain well-structured workflows,
• Identify training needs within the team and support continuous development through ongoing training programs,
• Act as a mentor to team members during daily operations, creating a positive and motivated work environment.