Customer Service Specialist

OOCL Lojistik Hizmetleri ve Ticaret A.Ş.

OOCL Logistics is a world-class provider of innovative logistics and supply-chain services and solutions with an extensive network of more than 130 offices in over 30 countries.

Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics’ comprehensive service network and platforms allow customers to make All the Right Moves for their business.

Our dedicated and experienced professionals provide customers with tailor-made logistics solutions, customized to their particular needs. OOCL Logistics focuses on serving customers with global sourcing and supply-chain-management needs, creating value through innovative end-to-end international logistics programs.

We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

We seek candidates for our logistics company who are customer focused, eager to learn international business and will enjoy being a member of global logistics:

•  Bachelor’s degree from reputable universities
•  Min 2 years of work experience
•  Excellent command of both written and spoken English
•  Strong computer skill , good command of MS office applications 
•  Hard working, proactive and having multitasking skills
•  Strong communication skills (verbal and written) and teamwork spirit
•  Open-minded, self-learner and flexible for change
•  Able to work under pressure
•  No military obligation for male candidates
•  Driving license (class B) and being an active driver is preferred

İŞ TANIMI

• Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements
• Processing received orders; booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis
• Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices
• Ensuring all systems are updated timely to reflect actual data
• Making any necessary shipment related arrangements with the suppliers
• Documentation follow up, Bill of Lading and Delivery Order issuance
• Invoicing and cost follow up
• Keeping requested reports for the shipment activities

* Our office is located in Esentepe / ŞİŞLİ
** CV in Turkish will not be reviewed (Türkçe CV'ler dikkate alınmayacaktır)