Guest Services Manager

Radisson Blu Hotel, Istanbul Şişli

Key Responsibilities

• Manage and oversee all guest service operations to ensure an exceptional guest experience.
• Lead and support Guest Relations, Concierge, Bell Desk, and Front Office teams.
• Handle guest inquiries, requests, complaints, and special arrangements promptly and professionally.
• Ensure VIP guests receive personalized attention and services in accordance with hotel standards.
• Monitor guest satisfaction scores, reviews, and feedback, implementing improvement initiatives where necessary.
• Maintain compliance with brand standards, hotel policies, and operational procedures.
• Collaborate with other departments to ensure seamless service delivery.
• Prepare operational reports and analyze guest satisfaction trends.
• Train, coach, and develop team members to enhance service excellence.
• Foster a positive, guest-focused culture throughout the hotel.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in a similar position within a 5-star hotel or international hospitality brand.
• Excellent command of English; additional language skills are an advantage.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to resolve guest concerns effectively and professionally.
• Excellent organizational and problem-solving abilities.
• EMMA PMS and Microsoft Office applications preferred.
• Well-groomed appearance and professional demeanor.